Terms of service
OVERVIEW
This website is operated by DOUNE GIFTS. Throughout the site, the terms “we,” “us,” and “our” refer to DOUNE GIFTS.
DOUNE GIFTS offers this website, including all information, tools, products, and services available through this site, to you, the user, conditioned upon your acceptance of these Terms of Service and all applicable policies.
By visiting dounegifts.com and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service.
Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to offer and sell our products and services.
SECTION 1 – ONLINE STORE TERMS
By using this website, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have given consent for any minor dependents to use this website under your supervision.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you violate any applicable laws while using our website.
You must not transmit viruses, malicious code, or other harmful material.
A violation of these Terms may result in termination of your access to our Services.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse Service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.
We reserve the right to modify or discontinue any part of the Service when necessary.
SECTION 3 – INFORMATION ON OUR WEBSITE
We make reasonable efforts to ensure that information displayed on our website is accurate and current.
However, information may occasionally contain errors, omissions, or outdated information. We reserve the right to correct or update information when necessary.
SECTION 4 – PRODUCTS AND PRICES
Prices for our products may change without prior notice.
Product descriptions, images, colors, availability, promotions, and prices may be updated from time to time.
We make reasonable efforts to display product images and colors accurately, but we cannot guarantee that every device or screen will display colors exactly as intended.
We reserve the right to limit quantities, discontinue products, or restrict sales where permitted by law.
SECTION 5 – ORDERS AND PAYMENT
You agree to provide current, complete, and accurate billing, shipping, and account information when placing an order.
We reserve the right to refuse, limit, or cancel an order when reasonably necessary, including in cases of suspected fraud, incorrect pricing, product unavailability, or other order-processing issues.
If we cancel or modify an order after it has been placed, we will attempt to notify you using the contact information provided with your order.
Payments are processed through the payment methods made available during checkout.
SECTION 6 – SHIPPING
Shipping options, estimated delivery times, and applicable charges are displayed during checkout.
Standard shipping may be offered free of charge for eligible U.S. orders, while expedited or priority shipping may carry an additional fee.
Delivery estimates are estimates and may be affected by carrier delays, weather, holidays, address issues, or other circumstances outside our reasonable control.
Please review our Shipping Policy for additional information.
SECTION 7 – RETURNS AND REFUNDS
DOUNE GIFTS maintains a 30-day return policy. Eligible return requests must be submitted within 30 days after receiving the item.
Returned products must meet the eligibility requirements described in our Return and Refund Policy.
Certain products, including custom or personalized products, may not be eligible for standard returns. Damaged, defective, or incorrect products will be reviewed and handled accordingly.
Before returning an item, customers must contact us at:
contact@terangaglobalservices.com
Please review our Return and Refund Policy at:
https://dounegifts.com/policies/refund-policy
SECTION 8 – THIRD-PARTY SERVICES
Certain products, fulfillment services, payment services, applications, or other features may be provided through third-party service providers.
Your use of certain third-party services may also be subject to the terms and policies of those providers.
We are not responsible for third-party websites that are not owned or controlled by DOUNE GIFTS.
SECTION 9 – USER COMMENTS AND FEEDBACK
If you submit reviews, comments, feedback, suggestions, or other content to us, you agree that such content must not violate applicable laws or the rights of third parties.
You must not submit unlawful, abusive, defamatory, misleading, obscene, or malicious content or material containing harmful software.
We reserve the right to remove inappropriate content where permitted by law.
SECTION 10 – PERSONAL INFORMATION
Your submission and use of personal information through our store is governed by our Privacy Policy.
Please review our Privacy Policy at:
https://dounegifts.com/policies/privacy-policy
SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times, or availability.
We reserve the right to correct such errors and update information as permitted by applicable law.
SECTION 12 – PROHIBITED USES
You may not use our website or Services:
• For unlawful or fraudulent purposes;
• To violate applicable laws or regulations;
• To infringe intellectual property or privacy rights;
• To transmit malicious software or harmful code;
• To collect personal information unlawfully;
• To engage in spam, phishing, scraping, or other abusive activities;
• To interfere with the security or operation of the website.
SECTION 13 – DISCLAIMER AND LIMITATION OF LIABILITY
We make reasonable efforts to provide reliable Services but cannot guarantee that the website will always operate without interruptions or errors.
To the maximum extent permitted by applicable law, DOUNE GIFTS will not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or Services.
Nothing in these Terms excludes or limits rights or remedies that cannot legally be excluded under applicable consumer protection laws.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless DOUNE GIFTS and its service providers from claims resulting from your unlawful use of the Services or your material violation of these Terms.
SECTION 15 – SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, the remaining provisions will continue to remain in effect to the extent permitted by law.
SECTION 16 – TERMINATION
These Terms remain effective while you use our Services.
We may suspend or terminate access to the Services where permitted by law if these Terms are materially violated.
SECTION 17 – ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy, and other policies displayed on our website, constitute the terms governing your use of our online store.
SECTION 18 – GOVERNING LAW
These Terms of Service and any separate agreements through which we provide Services will be governed by applicable laws of the United States and the State of New Jersey, without limiting any mandatory consumer rights that may apply based on a customer’s jurisdiction.
SECTION 19 – CHANGES TO THESE TERMS
We may update these Terms of Service from time to time to reflect changes to our Services, business practices, or applicable requirements.
The current version will be posted on our website.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service can be sent to:
DOUNE GIFTS
Operated by Teranga Global Services LLC
Email:
contact@terangaglobalservices.com
Website:
https://dounegifts.com