Shipping policy

SHIPPING POLICY

Last updated: September 26, 2026

Thank you for shopping with DOUNE GIFTS. We are committed to providing a smooth and reliable delivery experience.

ORDER PROCESSING

Orders are typically processed within 1–3 business days before shipment.

Processing times may vary during holidays, promotional periods, or periods of high order volume.

Once your order has shipped, you will receive a shipping confirmation with tracking information when available.

SHIPPING WITHIN THE UNITED STATES

We currently offer shipping within the United States.

The following shipping options may be available at checkout:

USA Standard Shipping
Estimated delivery: 2–5 business days
Cost: FREE

USA Priority Shipping
Estimated delivery: 1–2 business days
Cost: $11.99

Shipping options and rates shown at checkout are based on the products in your order and the available delivery services.

Please note that estimated delivery times begin after the order has been processed and shipped.

DELIVERY TIMES

Delivery times are estimates and are not guaranteed.

Delays may occasionally occur due to weather conditions, holidays, carrier delays, incorrect or incomplete addresses, or other circumstances outside our reasonable control.

TRACKING YOUR ORDER

When tracking information is available, it will be provided in your shipping confirmation email.

Please allow some time for tracking information to update after your order has been shipped.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible.

We will make reasonable efforts to update the address before the order enters production or ships, but we cannot guarantee that changes can be made once processing has begun.

LOST OR UNDELIVERED ORDERS

If your tracking information shows that your order has not arrived within the expected delivery period, please contact us.

Please include your order number so that we can review the shipment and assist you.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Please provide your order number and clear photos of the item and packaging when applicable.

We will review the issue and work with you to provide an appropriate resolution.

RETURNS AND REFUNDS

Shipping-related issues do not replace the terms of our Return and Refund Policy.

For information regarding returns, refunds, exchanges, personalized products, or other eligibility requirements, please review our Return and Refund Policy:

https://dounegifts.com/policies/refund-policy

If you have questions about your order or shipping, please contact:

DOUNE GIFTS
Operated by Teranga Global Services LLC

Email:
contact@terangaglobalservices.com

Website:
https://dounegifts.com